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Key
West Lodging Things To Note - Policies
- Deposits: Advance reservations
advised. A deposit equal to one night's stay or 50% of stay; whichever
is greater applies.
An additional security/damage deposit of $500.00 is due upon check-in and refundable
after inspection of home and premises at departure.
- For any stay of 7 nights or longer, 50% of total stay will be charged at time of booking and balance will be charged to your credit card 30 days prior to arrival. If arriving within 30 days of booking, full payment is due at time of booking and non-refundable.
- For any stays over Fantasy Fest and the Christmas/New Year Holiday period, 50% of total stay will be charged at time of booking and balance will be charged to your credit card 60 days prior to arrival. If arriving within 60 days of booking, full payment is due at time of booking and non-refundable.
- Payment: Visa, Master Card and Discover credit cards are accepted. A credit card imprint must be provided for all credit card transactions at check-in.
Credit cards or cash only are accepted on arrival
for the balance
of your stay. No refund for shortened stays.
- Cancellations:Full refund, less $30 handling fee upon 30 days
notice for most nightly rentals. Reservations for Special Events,
Major Holidays, Weekly, Monthly, and stays of 7 nights or longer
require 60 days notice, less $200 handling fee. If cancellation occurs
within the 30 or 60 day cancellation period, whichever applies, the
entire stay is non-refundable.
- Returned Checks: A $75
check fee will be charged if a check is returned to us by the bank
for insufficient funds.
- Additional Person Charges: $20 per person
per night.
- LATE NIGHT NOISE:
Our properties are in residential neighborhoods and are unsuitable for loud voices, music or partying, either indoors or outside. KEY WEST HAS A 10PM NOISE CURFEW. If behavior or noise results in a neighbor making a noise complaint after 10pm or any violation set forth by the City of Key West laws and ordinances, or any other violation of the rental agreement, you will be charged a $100 fee for the first violation. If another complaint is received, you will be asked to leave with no refunds given.
- Smoking: We offer a smoke free environment. If you would
like to smoke outdoors, ash trays are provided for your enjoyment.
If
you smoke inside one of our units, you will be asked
to check-out
and be charged a $200 cleaning fee.
- Roll-a-way Bed, Crib and
High Chair Charges: $20 per bed per night, $10 per crib per night,
$5 per night or $25 for a week
per high chair.
- Pet Fee: $15 per night, per pet. Please read our
PET LOVERS PAGE. We can recommend restaurants,
bars, night life and beaches in
Key West and up the Keys which are Pet Friendly.
- Minimum Stay
Requirements: Applies on weekends, during special events
and during winter/spring.
- Special Events, Holidays or Groups:
Different rates and minimum stay restrictions apply to the following
holidays: Memorial Day, Independence Day, Mini Lobster Season, Labor
Day, Poker Run, Fantasy Fest, Parrotheads, Powerboat Races,
Thanksgiving, Christmas, New Years, Yacht Races.
- Check-In Time: 3:00
p.m.
- Check-Out Time: 11:00 a.m.
- Charge for
Special Services: Guests may contact Fausto’s
to make grocery purchases and have them delivered to our office.
Prior to guest arrival the items will be delivered to the rental
unit. The phone number for Fausto’s
is 305-294-5221 or 305-296-5663. Guests may
also visit their website at www.faustos.com.
Note: If
our staff needs to shop for arriving guests
there will be a service
charge of $25.00 plus 10% of the total bill.
- For extra housekeeping
services requested during your stay, $18
per hour per housekeeper is charged.
- Office
Hours: Our office is located at 1075 Duval Street C-19 and
we are open from 9 a.m. to 6 p.m. daily.
- SPRING BREAKER: Spring
breakers are not allowed in any of our
properties. Occupants under the age
of 25 must be accompanied by a parent,
guardian or a family group. If it
is discovered that occupants are under the age of 25 and not accompanied
by any of the above,
they will be asked to leave with no refund.
- Late Arrivals: The
code to the late night check-in box is in your confirmation letter
and on the directions which were emailed,
mailed or faxed to you. If you
did not bring them with you, pick up the RED
PHONE next to the office
door and you will be connected
to a person who will give you the
code. There are also Emergency Numbers posted there as well. Please
check-in the next morning
to obtain extra keys, safe key,
to
register and obtain full concierge services to plan your days and
evenings.
- Hurricane Cancellation Policy -
Effective June 1 to Nov. 30:
 We do not refund for inclement weather, potential hurricanes, evacuation orders while a guest or other circumstances beyond our control. We strongly encourage the purchase of Travel Insurance to protect your vacation investment! Please note that we do not sell Travel Insurance, but provide a link on this website to Travel Guard International, one of the most reputable and comprehensive providers in the travel industry.
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