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Key
West Lodging Things To Note - Policies
- Deposits: Advance reservations advised.
A deposit equal to one night's stay or 50% of stay; whichever is
greater applies.
- Payment: Mastercard, Visa, Discover or checks accepted
for deposits. Credit cards or cash only are accepted on arrival
for the balance
of your stay. No refund for shortened stays.
- Cancellation: Full
refund, less $30 handling fee upon 30 or 60 (for Special Events
and Major Holidays) days notice. If cancellation
occurs within the 30 or 60 day cancellation period, whichever
applies, the deposit is non-refundable.
- Returned Checks: A $75
check fee will be charged if a check is returned to us by the bank
for insufficient funds.
- Additional Person Charges: $20 per person
per night.
- Smoking: We offer a smoke free environment. If you would
like to smoke outdoors, ash trays are provided for your enjoyment.
If
you smoke inside one of our units, you will be asked
to check-out
and be charged a $200 cleaning fee.
- Roll-a-way Bed, Crib and
High Chair Charges: $20 per bed per night, $10 per crib per night,
$5 per night or $25 for a week
per high chair.
- Pet Fee: $15 per night, per pet. Please read our
PET LOVERS PAGE. We can recommend restaurants,
bars, night life and beaches in
Key West and up the Keys which are Pet Friendly.
- Minimum Stay
Requirements: Applies on weekends, during special events
and during winter/spring.
- Special Events, Holidays or Groups: Different
rates or minimum stay requirements may apply.
- Check-In Time: 3:00
p.m.
- Check-Out Time: 11:00 a.m.
- Charge for
Special Services: Guests may contact Fausto’s
to make grocery purchases and have them delivered to our office.
Prior to guest arrival the items will be delivered to the rental
unit. The phone number for Fausto’s
is 305-294-5221 or 305-296-5663. Guests may
also visit their website at www.faustos.com.
Note: If
our staff needs to shop for arriving guests
there will be a service
charge of $25.00 plus 10% of the total bill.
- For extra housekeeping
services requested during your stay, $18
per hour per housekeeper is charged.
- Office
Hours: Our office is located at 1075 Duval Street C-19 and
we are open from 9 a.m. to 6 p.m. daily.
- SPRING BREAKER: Spring
breakers are not allowed in any of our
properties. Occupants under the age
of 25 must be accompanied by a parent,
guardian or a family group. If it
is discovered that occupants are under the age of 25 and not accompanied
by any of the above,
they will be asked to leave with no refund.
- Late Arrivals: The
code to the late night check-in box is in your confirmation letter
and on the directions which were emailed,
mailed or faxed to you. If you
did not bring them with you, pick up the RED
PHONE next to the office
door and you will be connected
to a person who will give you the
code. There are also Emergency Numbers posted there as well. Please
check-in the next morning
to obtain extra keys, safe key,
to
register and obtain full concierge services to plan your days and
evenings.
- Hurricane Season Cancellation Policy, effective
June 1-November 30: We do not refund for inclement
weather or other circumstances beyond our control. We strongly
encourage the purchase of Travel Insurance to protect your vacation
investment!
 Please note that we do
not sell Travel Insurance,
but provide a link on this website
to Travel Guard International,
one of the
most reputable and comprehensive providers in the travel industry.
-
In
the unlikely event that a
hurricane evacuation is ordered while you
are a guest, and you have
not purchased travel insurance, you
will be issued a voucher for
the unused portion of your stay.
Guests
holding a confirmed reservation
who are unable to travel
to Center Court Historic Inn and Cottages
and Travelers Palm because
of the closing of the Key West Airport
or connecting roadways due
to a
mandatory evacuation and have
not purchased travel insurance will
receive a voucher in the amount
of the room deposit held.
Vouchers are redeemable between June 1 and
December 1, up to two years
from the issue date, excluding special
events and holidays. (Exception:
Vouchers issued for cancellations
of Fantasy Fest reservations
can be applied to future
Fantasy Fests in the ensuing two years.)
-
No voucher will be
issued if the hurricane is not a threat to Key West and
you are unable to travel because of canceled flights
or adverse travel conditions
outside the Keys. We strongly encourage the purchase of
Travel Insurance to protect your vacation investment!
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